Privacy Policy

Jands Auto Repairs ("we," "us," or "our") is committed to protecting the personal information of individuals who interact with our business. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in connection with it. Our practices are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.

1. Who We Are

Jands Auto Repairs is an automotive service company located at 2925 Carling Ave, Ottawa, ON K2B 8E7, Canada. You can reach us at [email protected] or by phone at +1 613-327-4452.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and mailing address when you contact us, book a service, or submit a form on our website.
• Vehicle information: Year, make, model, mileage, and VIN as relevant to the services you request.
• Service history: Records of repairs, maintenance performed, and related communications.
• Website usage data: IP address, browser type, pages visited, and time spent on pages, collected through standard web server logs and analytics tools.
• Communications: Records of emails, phone calls, and messages you send us.

3. How We Use Your Information

We use personal information for the following purposes:

• To schedule and perform automotive services you have requested
• To communicate with you about your vehicle, appointment, or inquiry
• To issue invoices and process payments
• To maintain service records for warranty or follow-up purposes
• To improve the content and functionality of our website
• To respond to questions, complaints, or feedback
• To comply with legal and regulatory requirements

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

Under PIPEDA, we collect and use personal information with your consent (express or implied), or as necessary to fulfil a contract for services, or as required by law. When you submit a contact form or book a service, you provide implied consent for us to use your information to fulfill that request.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers: We may share information with third-party providers who assist us in operating our business (e.g., payment processors, accounting software) under confidentiality agreements.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.
• Business transfers: In the event of a sale or transfer of our business, personal information may be transferred as part of that transaction.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies. For full details, see our Cookie Policy. We use analytics tools to understand how visitors use our website, which helps us improve the content and user experience. This data is aggregated and does not personally identify individual visitors.

7. Data Retention

We retain customer service records for a minimum of seven years to comply with business and tax requirements. Website contact form submissions are retained for up to two years. You may request deletion of your information at any time, subject to our legal obligations to retain certain records.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under PIPEDA and Ontario privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

11. Contact

If you have questions or concerns about this policy or our privacy practices, please contact us:
Jands Auto Repairs
2925 Carling Ave, Ottawa, ON K2B 8E7
Email: [email protected]
Phone: +1 613-327-4452